WARRANTY

We offer a 1-year warranty for structural faults against manufacturing defects. This warranty excludes damages resulting from shipping, accident, alteration, misuse, tampering, negligence, abuse, or ordinary wear and tear.

Yeafine is not responsible for damages relating to natural fading or discoloration, oxidation, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions.

Handicraft gifts (e.g., handmade fans) are delicate artworks that are prone to damage or deformation during daily use. Accordingly, long-term warranty does not apply to such products. 

Please inspect and confirm the quality within seven days upon delivery. Any quality issues raised within this period will be properly assessed and resolved through negotiation. Failure to submit a written quality issue report within the seven-day inspection window will be deemed as acceptance of the product’s qualified quality status.

RETURN POLICY

All damages and shortages must be notified by email within 72 hours from receipt of goods. Kindly provide photos of the damaged products and packaging, with a written description of the damage.

Yeafine must be notified within 24 hours of goods receipt if the goods will not be unpacked promptly.

Our custom-made and special-order items are non-returnable unless approved by Yeafine, and only in cases of verified defects in workmanship or raw materials.

Should any product fail to meet the original order specification (excluding reasonable permissible variations), Yeafine reserves the right to repair or remake the item, instead of accepting returns.

These conditions shall be construed and shall take effect in accordance with the Laws of China.

EXCLUSIONS OF LIABILITY 

We accept no liability for the fitting or suitability of products custom-made to the customer’s own measurements.

No liability is accepted for normal colour variations inherent in the manufacturing process.

Yeafine accepts no liability for any delivery delays.